Ordering Online:
Ordering Online with us is safe and secure! We employ a method
of interaction with our visitors that does not compromise credit card
information. This online system is 100% secure. A note about the Fair
Credit Billing Act. Under this act, your bank limits your total loss and
cannot hold you liable for more than fifty dollars of reported fraudulent
charges. In the event your credit card is used in a fraudulent manner,
you must notify your bank or card issuer immediately and in accordance
with its reporting rules and procedures. We encourage you to feel comfortable
using your credit card to conduct commerce on our site.
To order online by check:
If you wish you may send us a U.S. Postal Money Order (only) or
a personal check. Personal checks will delay your order as we must
wait for your funds to clear before we ship any merchandise. To
order by check, just print the order form with your shopping cart
contents from the order confirmation page, complete the necessary
fields, then mail the form to Garrison Confections,72 Ledge
Street, Central Falls, RI 02863.
Return / Refund Policy:
Every item we sell is carefully inspected before it is shipped.
If merchandise is defective or damaged upon receipt please contact us
immediately after your package arrives. Returned products must be in absolutely
new, unused, and uneaten condition for refund. A refund on shipping charges
due to damaged or defective merchandise will be determined on a case by
case basis.
How orders are processed:
All orders received in our system Mondary through Wednesday are
generally shipped within 24 hours of being placed unless otherwise specified.
During busy holiday times, orders may take up to 5 days to process.
Orders placed and received in our system after 3pm on Wednesday
through Sunday are processed in the order in which they are received and
will generally ship out between Monday and Wednesday, of the folling week, depending on order
volume. During busy holiday times, orders may take up to 5 days to process.
Advance orders are welcome and will be shipped on the day specified
by the customer. To place an advance order, specify the shipping date
in the "Special Instructions" section on the checkout page.
Orders shipped via overnight delivery are generally shipped Monday
through Thursday only. If you would like your items shipped out on Friday
using overnight shipping, please specify that when placing your order.
Be aware that orders shipped overnight on Friday will not reach their
destination until the following Monday. To choose Friday shipping, specify
the shipping date in the "Special Instructions" section on the checkout
page.
Please be aware that by choosing to ship over a weekend, you are
assuming responsibility for the integrity of the package as it will be
in transit longer than recommended. Garrison Confections will not be responsible
for temperature damage to packages shipped over a weekend.
Orders shipped via 2nd day are generally shipped Monday through
Wednesday only. If you would like your items shipped out on Thursday or
Friday using 2nd day shipping, please specify that when placing your order.
Be aware that orders shipped via 2nd day air on Thursday or Friday will
not reach their destination until the following Monday or Tuesday. To
choose Thursday or Friday shipping, specify the shipping date in the "Special
Instructions" section on the checkout page. Please be aware that by choosing
to ship over a weekend, you are assuming responsibility for the integrity
of the package as it will be in transit longer than recommended.
Garrison Confections will not be responsible for temperature damage
to packages shipped over a weekend.
- Garrison Confections is not responsible for shipping delays caused by DHL, Fed Ex or any other shipping service due to weather or other circumstances beyond our control.
- All orders require a street address and phone number and may not be shipped to P.O. boxes. Please make sure someone will be at home to accept the package. The package will not be left at the delivery address without a signature.
- Garrison Confections will not be responsible for packages that are returned to us as undeliverable - the customer will still be charged. If a returned package needs to be shipped out a second time, the customer will incur a second shipping charge.
- Weather conditions and delivery area will dictate how orders are packed for shipping. During the colder winter months, orders being sent to cold weather states may ship in non-insulated boxes and/or without gel packs, depending on the weather conditions at the time of shipment. Orders being shipped to warm weather states and during the summer months are generally packed in insulated pouches or coolers with gel packs.
ALLERGY WARNING
Nuts are used in our facility in the making of many of our products.
If you have any type of nut allergy, please refrain from eating any of
our products.
CUSTOMER SERVICE
If you are unhappy with our customer service and would like to
share your experience with us, please send a letter to:
Customer Service
Garrison Confections
72 Ledge Street
Central Falls, RI 02863
Please include your contact information so that we may respond
to you promptly.
