shipping policies

How orders are processed:
All orders received in our system Mondary through Wednesday are generally shipped within 24 hours of being placed unless otherwise specified. During busy holiday times, orders may take up to 5 days to process.

Orders placed and received in our system after 3pm on Wednesday through Sunday are processed in the order in which they are received and will generally ship out between Monday and Wednesday, of the following week, depending on order volume. During busy holiday times, orders may take up to 5 days to process.

Advance orders are welcome and will be shipped on the day specified by the customer. To place an advance order, specify the shipping date in the "Special Instructions" section on the checkout page.

Orders shipped via overnight delivery are generally shipped Monday through Thursday only. If you would like your items shipped out on Friday using overnight shipping, please specify that when placing your order. Be aware that orders shipped overnight on Friday will not reach their destination until the following Monday. To choose Friday shipping, specify the shipping date in the "Special Instructions" section on the checkout page. Please be aware that by choosing to ship over a weekend, you are assuming responsibility for the integrity of the package as it will be in transit longer than recommended. Garrison Confections will not be responsible for temperature damage to packages shipped over a weekend.

Orders shipped via 2nd day are generally shipped Monday through Wednesday only. If you would like your items shipped out on Thursday or Friday using 2nd day shipping, please specify that when placing your order. Be aware that orders shipped via 2nd day air on Thursday or Friday will not reach their destination until the following Monday or Tuesday. To choose Thursday or Friday shipping, specify the shipping date in the "Special Instructions" section on the checkout page. Please be aware that by choosing to ship over a weekend, you are assuming responsibility for the integrity of the package as it will be in transit longer than recommended. Garrison Confections will not be responsible for temperature damage to packages shipped over a weekend.

  • Garrison Confections is not responsible for shipping delays caused by Fed Ex or any other shipping service due to weather or other circumstances beyond our control.
  • All orders require a street address and phone number and may not be shipped to P.O. boxes
  • Garrison Confections will not be responsible for packages that are returned to us as undeliverable - the customer will still be charged. If a returned package needs to be shipped out a second time, the customer will incur a second shipping charge.
  • Weather conditions and delivery area will dictate how orders are packed for shipping. During the colder winter months, orders being sent to cold weather states may ship in non-insulated boxes and/or without gel packs, depending on the weather conditions at the time of shipment. Orders being shipped to warm weather states and during the summer months are generally packed in insulated pouches or coolers with gel packs.
  • Any warm weather destinations will only be allowed to be shipped overnight from March 1st through October 1st. These destinations are anywhere in the Southern part of the United States across to California.